Announcement |

Our faculty member excels in research & publication

Prof. Swapnarag’s latest research paper “A holistic framework for conceptualizing hospital service quality” is accepted for publication in the Journal of Health Management; Vol-19; No-1; Jan-Mar, 2017 (Sage Publisher and Scopus Indexed). This research work critically analyzes existing literature on hospital service quality through a qualitative research method known as Narrative Synthesis. It proposes a conceptual model that includes 15 dimensions of hospital service quality. This model can be used to measure the service quality in both private and public hospitals as perceived by patients and their attendants.